Delivery et returns
Shipping your package.
Packages are generally shipped within 2 days after receipt of payment. They are shipped via UPS with tracking number and off without signature.
Packages can also be shipped via UPS Extra and delivered against signature. Please contact us before choosing this method of delivery because it
means additional costs. Whatever the delivery method chosen, we send you a link to track your package online. Shipping charges include preparation and packing costs and postage. Preparation costs are fixed, whereas transport fees vary according to the total
weight of the package. We recommend you to group all your items in one order. We can combine two orders placed separately, and shipping charges
apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. Boxes dimensions are appropriate and your items are properly protected.
We're sure you'll love your Thoughtful Clothing. But if for any reason you don't, we have a no questions asked returns policy for items bought on our website.
Here's what to do:
1. Make sure items are unworn, that the original tags are attached and that you've included a completed exchange/returns form in your parcel.
2. Return your unworn items within 14 working days to the address below, using a traceable service like Royal Mail Signed For. Make sure you keep your proof of postage.
Please return items to: